For many call centers in the past, this was the norm — a never-ending loop of manual labor that eroded productivity and agent morale. Dialer software, however, changed everything. Call automation is only one aspect of this; another is changing the outgoing communication rhythm itself, converting manual labor into a profitable, efficient symphony. https://medium.com/@gsmgateway972/how-to-choose-the-best-dialer-software-for-your-call-center-81a04e3c59cb